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Australian Christian Resources |
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Welcome to ShopACR!
The following information answers many of the regular questions asked by customers. If you don't find what you are looking for, feel free to get in touch by any of the means listed under Contact Us.
Please note that the answers below are the terms & conditions that apply to your purchase.
CONTENTS
1. CONTACT US
2. JOINING SHOPACR / REGISTERING AN ACCOUNT
3. PLACING AN ORDER
4. PAYMENT & SECURITY
5. SHIPPING & DELIVERY
6. RETURNS & REFUNDS
7. PRODUCT INFORMATION
Our office is open 10:00am to 4:00pm (AEST), Monday, Tuesday, Thursday & Friday, excluding NSW public holidays.
You can contact the ACR sales team in multiple ways:
in the bottom right hand corner of your screen. During business hours you can immediately chat to one of our friendly team. After hours, leave a message.Customers are welcome to visit us during normal business hours. For those nearby or passing through, you can pick up ordered goods, view and purchase items in person, or meet with one of our team. To discuss a specific topic please phone ahead, so our most suitable team member can be available.
The address is: 56 Norfolk Rd, Epping NSW 2121.
Note that we do not accept cash. Purchases to be collected can either be paid for beforehand, or paid at the time of pickup using a credit or debit card or by PayID from your mobile banking app. PayID: service@shopacr.com.au.
ShopACR is the name of the website of Australian Christian Resources (ACR).
www.shopACR.com.au
All existing customers already have an account on the ShopACR website based on their email address. If you don't know your password, go to the Login screen and choose Forgot Password. Enter your email address and a password reset email will be sent to you.
You can make a purchase as a Guest. However, if you login, there is no need to re-enter any shipping details. You can also view past Sales Orders. You can see your Invoice History and pay any outstanding Invoices using a credit or debit card. You can take advantage of any special pricing arrangements.
You can also add other users to the same account as you with their own separate login. Go to My Account, and choose Manage Logins. Click the button to Add New User.
Customers normally make payment at the time of purchase. If you are an organisation and would like 30 day payment terms, please contact us at service@shopacr.com.au or by phone 1300 36 75 75.
No. Register one account for your organisation. Login to this account and then create as many other Buyers as you wish. Each Buyer will be given their own separate login details for the same organisation's account. Go to My Account, and choose Manage Logins. Click the button to Add New User.
Yes, you will receive an email within 30 minutes using the email address confirmed during the checkout process. If the email is missing, remember to check your spam or junk email folder!
You can also view your order details by logging in to your website account. Go to My Account, and choose Previous Online Orders.
Orders with available stock are normally shipped within 1 business day of payment. If you order before 2:00pm and provide immediate payment we can usually ship same day. You will receive an Australia Post email notification that your order has been shipped.
Yes, your Australia Post shipping notification email will contain details on how to further track your order.
If you make an error in a submitted Sales Order, please contact us immediately by email, or by phone during hours and quote your Sales Order Number. One of our friendly staff will be able to correct your Sales Order, provided it has not yet been shipped.
Yes, you can order a product that says On Backorder. It means that we are waiting on more stock from our supplier. The order may take a little longer than usual to deliver. Please let us know if you would like a split delivery of your order, if the same order has products available now.
Yes, you can order a product that say On Request. No need to spend more time searching! It means that we do not hold the product as a stock item, but can obtain it on request. If you order this product we will normally advise you of the expected delivery time. Please also note that products purchased On Request cannot be returned unless faulty.
A pre-order is often used for a new product, where we may accept orders prior to the first shipment of stock arriving. Pre-orders will be given delivery priority when the first stock is received.
The promotion code may be expired, not apply to those goods, or perhaps you did not click the Apply button after you entered the code during the checkout process. If you contact us immediately, before your order is shipped, we can still apply a valid promotion code for you.
Please note: Bank transfer payments with an invalid Reference cannot be applied to your account.
We will accept a cheque or money order payment from an individual retail customer. We do not accept cheques from organisations and a handling fee may be applied.
Yes, the ShopACR website uses a highly secure payment gateway and banking industry best practice SSL encryption. Your credit card details are not recorded or passed on to any other party.
All website traffic, including Credit Card transactions, is SSL compliant, as secured by:
All orders are processed in Australian dollars (AUD). However, you can view the estimated cost of products in a foreign currency of your choosing. Choose from the Display Currency dropdown list at the top of the screen. Foreign exchange rates are updated daily.
No. GST is only for Australian customers. If your account is registered using an address in a country other than Australia, then GST will be removed from all items at the time of checkout, provided that the goods are to be shipped to your home country. Note that your home country may have it's own rules for applying local taxes to your order.
If you've found what you're looking for but you don't want to pay online, please call us on 1300 36 75 75 between 10:00am and 4:00pm (AEST), Monday to Friday and we will confirm your order and preferred payment method by phone. You are also welcome to pay on pickup from our warehouse.
We use Australia Post to deliver Australia-wide and internationally. The postage cost is calculated during the checkout process. Choose Express if you want something fast.
Yes, we ship goods all over the world. The standard postage cost will be calculated during the checkout process. If you would like your international order sent by a specific method, like Express Post, Air Mail or Sea Mail, please specify this in the Delivery Instructions during the checkout process. If you tell us, we can confirm and modify your preferred shipping method and cost prior to dispatch.
Yes, we offer express delivery via Australia Post for next business day delivery to capital cities and 2+ days to most other places in Australia.
No, the standard shipping method is for goods to be left in a safe place, as determined by the courier. If you would like a signature on delivery, please specify this in the Delivery Instructions during the checkout process. Alternately, provide any other delivery instructions that will ensure your goods get to you safely. E.g. If not home, please leave on front porch behind the garden gnome.
Yes, customers are welcome to visit us to pick up goods. You can view or purchase items in person, or meet with one of our friendly team. To discuss a specific topic please phone ahead, so our most suitable team member can be available.
Note that we do not accept cash. Purchases made direct from us can either be paid for beforehand, or paid at the time of pickup using a credit or debit card or by PayID from your mobile banking app. PayID: service@shopacr.com.au.
Yes, you can nominate someone else to collect your order. Simply contact us at service@shopacr.com.au or phone 1300 36 75 75 to make the arrangement.
Yes, we ship to Post Office box addresses in Australia and New Zealand only. Unfortunately, this service is not available to PO boxes in other countries.
You should have received a confirmation email from Australia Post at the time of shipment. It contains details on how to further track your order. You are welcome to contact us at service@shopacr.com.au if the goods have not arrived within a reasonable shipping time.
Yes, as part of our Customer Care policy you are allowed to change your mind! You have the option of returning or exchanging an item within 60 days of purchase.
We will provide a full refund (excluding any postage costs). If the item was on sale, then the sale amount will be refunded. Please provide your bank details: BSB and Account Number.
Please note that there are a few items excluded from being returned. Refer to Question 6.5.
We will accept returns provided that:
You are responsible for any return postage cost, unless the item is faulty, or the return is due to an error made by us.
For assurance, you may wish to retain a tracking number for your return parcel. You are responsible for the safe arrival of the item at our warehouse. We can only process a return for items which do physically arrive, and which are undamaged.
Yes, you are welcome to visit the warehouse to return or exchange your item during normal business hours. Note that prior confirmation of the return is still required by phone or email.
The following items are not eligible for return:
Yes, same instructions apply as for domestic customers.
In the unlikely event that your item arrives damaged or faulty, please let our Customer Service team know at service@shopacr.com.au immediately for a replacement (if available) or a refund. You may be required to send us images of the damage for further assessment.
With the rapid explosion of online bookstores, traditional sources have narrowed and many theological and academic titles in particular have become more difficult to obtain. They may be excellent books that are out of print, or historical titles.
ACR helps fill this gap by creating a market for second hand titles. Some of them date back as far as the 1880's, so feel free to browse. There are 100s of titles, many of them are sourced from former students or the libraries of retired ministers. Note that some may not be classified as Christian, but are of interest for study and critique purposes.
Be aware that the condition of second hand titles may vary, depending on their age and usage. Some will be in excellent condition and others not - they are priced accordingly.
Many of the second hand titles are a single copy only, without the possibility of back ordering.
So feel free to browse online, or give us a call to discuss what you're looking for.
We have categories as varied as as pneumatology, Christology, theodicy, eschatology, homiletics, Australian spirituality, world religions, biography – and many more.
Please note: Our second hand books are kept off-site in Wollongong, NSW. If you would like to browse the collection in-person, please contact us to arrange a time.
This may occur within our second hand book area. Second hand books are not regular stock items, and may often be one-off copies. We aim to get them online as soon as possible, which may be ahead of the more detailed cataloging process. If you would particularly like a photo for a book of interest, please feel free to make contact via online chat, phone or email and we can arrange.
Yes, it is still safe to eat. After this date the the flavour may begin to deteriorate. The Food Standards Australian and New Zealand website states: ‘You can still eat foods for a while after the best before date as they should be safe but they may have lost some quality. Foods that have a best before date can legally be sold after that date provided the food is fit for human consumption.’
https://www.foodstandards.gov.au/consumer/labelling/dates/Pages/default.aspx
