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Shipping & Delivery

5.1 Do you deliver to my area and how much do you charge? 

We use Australia Post to deliver Australia-wide and internationally.  The postage cost is calculated during the checkout process.  Choose Express if you want something fast.

5.2 Do you deliver internationally?

Yes, we ship goods all over the world.  The standard postage cost will be calculated during the checkout process.  If you would like your international order sent by a specific method, like Express Post, Air Mail or Sea Mail, please specify this in the Delivery Instructions during the checkout process.  If you tell us, we can confirm and modify your preferred shipping method and cost prior to dispatch.

5.3 Can I get express delivery?

Yes, we offer express delivery via Australia Post for next business day delivery to capital cities and 2+ days to most other places in Australia.

5.4 Do I have to sign for my delivery?

No, the standard shipping method is for goods to be left in a safe place, as determined by the courier.  If you would like a signature on delivery, please specify this in the Delivery Instructions during the checkout process.  Alternately, provide any other delivery instructions that will ensure your goods get to you safely.  E.g. If not home, please leave on front porch behind the garden gnome.

5.5 Can I collect my order instead of having it posted to me?

Yes, customers are welcome to visit us in Epping, NSW to pick up goods.  You can view or purchase items in person, or meet with one of our friendly team.  To discuss a specific topic please phone ahead, so our most suitable team member can be available.

Note that we do not accept cash.  Purchases made direct from us can either be paid for beforehand, or paid at the time of pickup using a credit or debit card or by PayID from your mobile banking app.  PayID:

5.6 Can someone else collect my order on my behalf?

Yes, you can nominate someone else to collect your order. Simply contact us at or phone 1300 36 75 75 to make the arrangement.

5.7 Do you send to PO boxes?

Yes, we ship to Post Office box addresses in Australia and New Zealand only.  Unfortunately, this service is not available to PO boxes in other countries.

5.8 My items have not arrived. What should I do?

You should have received a confirmation email from Australia Post at the time of shipment.  It contains details on how to further track your order.  You are welcome to contact us at if the goods have not arrived within a reasonable shipping time.