Returns & Refunds

 

Your satisfaction as a customer of Australian Christian Resources is important to us. We want you to feel confident when buying on ShopACR.com.au.

Should you change your mind about a purchase you have made with us, you have the option of returning the item within 60 days of having received it. We will provide a full refund (excluding any postage costs). If the item was on sale, then the sale amount will be refunded. Please provide your bank details: BSB and Account Number.


CONDITIONS OF RETURN

We will accept returns provided that:

  • you have contacted the Customer Service team by phone or email, and they have confirmed your return item;
  • you have provided the relevant online Sales Order number or Invoice number;
  • the return is made within 60 days of the date of purchase;
  • the goods have not been used;
  • the goods are returned in their original packaging and condition.

You are responsible for any return postage cost, unless the item is faulty, or the return is due to an error made by us.

 

HOW TO RETURN AN ITEM

  1. Locate your online Sales Order number or Invoice number.
  2. Contact our Customer Service team by phone 1300 36 75 75 during hours, or by email service@shopacr.com.au.
  3. Wait for their confirmation of the return item.
  4. Return the item to the following address:
    Australian Christian Resources
    5C 256 New Line Rd,
    Dural NSW 2158

These return instructions apply for both domestic and international customers.

For assurance, you may wish to retain a tracking number for your return parcel.  You are responsible for the safe arrival of the item at our warehouse.  We can only process a return for items which do physically arrive, and which are undamaged.

You are welcome to visit the warehouse to return or exchange your item during normal business hours.  Note that prior confirmation of the return is still required by phone or email.

 

ITEMS NOT ELIGIBLE FOR RETURN

The following items are not eligible for return:

  • Items delivered by email.
  • Gift vouchers.
  • On Request items, unless faulty.  These items are ordered in especially for you.  They have On Request indicated in the product details.

 

DAMAGED OR FAULTY ITEMS

In the unlikely event that your item arrives damaged or faulty, please let our Customer Service team know at service@shopacr.com.au immediately for a replacement (if available) or a refund. You may be required to send us images of the damage for further assessment.